SHIPPING INFORMATION

Below you will find the average delivery time for all our packages:

- After placing your order, it takes 1 to 3 business days to process. During the week, the processing time is one business day, but if you place your order on a Friday evening or weekend, it may take a little longer.

- Once your order is processed, it will be dispatched and delivery takes an average of 8 to 12 business days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or concerns, please don't hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Making a request

The purchasing process at Shop Name is as simple as it gets. First, you need to access the product page and add the desired product to your shopping cart. To do so, click the black "Add to Cart" button.

Here, it's important to verify that you've selected the correct options. If everything is correct, click the "Proceed to Checkout" button. On the information page, you'll need to enter the correct address details. Make sure all information is correct. Once completed, you can click the "Continue Shipping" button.

On the "Shipping" page, you can review the address information you entered. We also want to point out that all shipments are completely free. As a way of thanking our customers, we always cover shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" box.

In the payment options, you can choose from different payment methods. At hellostella.com, all payment options are SSL encrypted, meaning you can always count on a secure payment environment.

- Klarna (deferred payment)

- Credit card (AMEX, Mastercard, Maestro, Visa)

- Paypal account

- EPS

- Immediately

Once you've selected the correct payment method, you'll need to click the "Complete Order" box and be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you experience any issues with your order, please contact us.

Shipping costs

We cover shipping costs on all orders. All our products are delivered to your door 100% free of charge. There's also no minimum order quantity.

Sending your order

Found the perfect look or accessory on our website? Then you want to get it as soon as possible! That's why we ensure your order is processed and shipped as quickly as possible.

To ensure we can charge fair prices for our products, we choose to collect bulk orders and ship them all at once once we reach the minimum quantity. We count on your understanding and willingness to help us create a better, healthier world.

Please note: Like many other online stores, we are experiencing high volumes and may experience delays due to the coronavirus crisis. Please take this into account when placing your order. We will do our best to ship it as quickly as possible.

To ensure your order ships today, please contact us by email. Our customer service team will be happy to advise you on the ideal solution.